Feedback
SYK effectively, efficiently, impartially, objectively, and fairly handles every customer feedback complaint.
How can you send your feedback?
- Via our telephone number 0850 822 33 99
- By sending a detailed e-mail about your complaint/suggestion to [email protected]
- Or you can fill out the form below
You can deliver it to our Customer Relations Center.
- By sending a detailed e-mail about your complaint/suggestion to [email protected]
- Or you can fill out the form below
You can deliver it to our Customer Relations Center.
How does our process work?
- You will receive a notification letter that we have received your e-mail regarding your complaint and/or suggestion.
- Your complaint and/or suggestion will be delivered to everyone in the Customer Relations Center at SYK at the same time. The members of our center also include senior management. Other relevant persons who are not present in our center regarding your complaint and/or suggestion will also be informed immediately in order to carry out the necessary work.
- Within 24 hours at the latest after your complaint and/or suggestion is communicated to us, the Customer Relations Center Senior Board convenes and determines the solutions on the subject, starts to take the relevant actions and informs you in detail via e-mail.
- If you are not satisfied with our solution proposal and actions, the complaint issue will be discussed separately in a meeting to which you are also invited.
- After this information, you will be informed step by step about all developments by those concerned in the complaint and/or suggestion.
- There is no filter and classification for the evaluation of complaints and/or suggestions, and all complaints and suggestions received from our customers are evaluated.
- In the 3rd month following the completion of the necessary improvements in the relevant complaint and/or suggestion, feedback will be received from you again on whether your problem continues or not.
- Your complaint and/or suggestion will be delivered to everyone in the Customer Relations Center at SYK at the same time. The members of our center also include senior management. Other relevant persons who are not present in our center regarding your complaint and/or suggestion will also be informed immediately in order to carry out the necessary work.
- Within 24 hours at the latest after your complaint and/or suggestion is communicated to us, the Customer Relations Center Senior Board convenes and determines the solutions on the subject, starts to take the relevant actions and informs you in detail via e-mail.
- If you are not satisfied with our solution proposal and actions, the complaint issue will be discussed separately in a meeting to which you are also invited.
- After this information, you will be informed step by step about all developments by those concerned in the complaint and/or suggestion.
- There is no filter and classification for the evaluation of complaints and/or suggestions, and all complaints and suggestions received from our customers are evaluated.
- In the 3rd month following the completion of the necessary improvements in the relevant complaint and/or suggestion, feedback will be received from you again on whether your problem continues or not.
You can send your complaints and suggestions to our Customer Relations Center with this form.
